Generally, confirmation voucher is mailed to you instantly after a successful payment transaction is recorded. However, in some cases, where the car is available on request or has a waiting status, it may take up to 48 hours for you to receive an email with a confirmation voucher. In a situation where you have not received any email after 48 hours of your booking, you must call us at +1-914-368-0091 or +44-208-196-9510.
If it's a next day pickup, we'll try to confirm the rental for you at the earliest.
We provide you with easy online facility to cancel your booking. Simply logon to the "Manage Booking" and follow the cancel booking link. Alternatively, you can call us at +1-914-368-0091 or +44-208-196-9510. Please read the cancellation terms before proceeding.
Booking Cancellation Charges for Part Paid and Pre-Paid Rentals:
- 100% refund of pre-payment will be made to the customer where the booking has been cancelled 48 hours before the pick up.
- In cases, where booking has been cancelled when less than 48 hours are left for pick up, an amount of GBP 30 or equivalent will be retained.
Collision Damage Waiver:
With this insurance, you are covered against the damage to the rental car. An excess charge is, however, payable by you towards the cost of the repair. The excess amount will depend on the supplier and the vehicle type. This waiver does not include intentional damage by using incorrect fuel, damage to tyres, loss of keys, damage/gross negligence and damage caused due to the breach of rental agreement.
For domestic customers in US and Canada, rates generally do not include CDW.
Theft waiver reduces your liability in an event of theft of the rented vehicle. An excess charge is, however, applicable for you to be paid in an event of a theft. The excess amount will depend on the supplier and the vehicle type.
For domestic customers in US and Canada, rates generally do not include THW.
Third Party Liability Insurance
This insurance covers your liability against any damage caused to other people and/or other people's property. An excess charge is, however, to be paid by you above the value of the insurance.
For domestic customers in US and Canada, rates generally do not include Third Party Liability.
Generally, Collision Damage Waiver (CDW) and Theft Waiver (THW) are included in your rental, however, you must check the "Rental Terms" link against the car you are booking, in the car search results, or if you have already made a booking, you may refer to your confirmation voucher.
An accidental scenario also requires you to fill a report form which must be submitted to the supplier, upon returning the car. Also, please do retain a copy of all the documents and reports with you for the records.
Age limit for renting a car depends on the country you are renting a car in and also on the car rental supplier. You will be advised at the time of booking about the restrictions in place, and this will also be shown on the rental documentation.
Generally, the driving age ranges from 25 to 75 years, however, most car rental suppliers do allow rentals for drivers below the age of 25 years against a Young Driver Surcharge. Please refer to the "Rental Terms" link given against each car on the car search result page.
When a car is on request, it is likely due to a limited availability of the vehicle with the supplier. In such a case, we contact the supplier to confirm the availability status of the car based on which your booking shall be confirmed within 48 hours.
Incase the rental starts in the next 48 hours, then you are advised to get in touch with us by calling at +1-914-368-0091 or +44-208-196-9510, so that we can contact the supplier at the earliest to get the information regarding the availability of your car and revert back to you.
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