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feedback

Majed Al Masri

actually i havent booked my car yet! however, VIPCars give you a very good comparison between rental offices and gives you very good prices.
their support and online chat is excellent and informative, a big thank you to David Coverdale from the support team.

will post a second feedback after trying to book a car from them :)

Shhsihbsjoebbee

جہوكہر نہفہسہيہه نہفہسہيہه حہقہيہره

Shhsihbsjoebbee

Excellent service

Alex Piscopo

Excellent service by the customer service. Special mention Bryan who handled the various queries made efficiently. Well done

I wrote this review directly after making booking and contacting customer service

QRS Asia

I wrote this review directly after making the booking. So until now I have not yet experienced the car rental. But I want to make a review on the Customer Service of VIPCars and this is excellent. Immediately after having made the booking I had an issue which worried me and I contacted VIPCars on their chat service and although my question was not a standard question, still the representative (Martin) was there immediately and found solution for my issue. Thanks.

WOW! Great Service

Mo Suleman

WOW! Great service by Martin at VIP cars. Sorted out a complicated request I made. First class. Thank you Martin & VIP Cars

Awesome Experience!!!!!

Mr Donald Dujuan Johnson

Awesome Experience!!!!!

This is my second time booking with VIP, and it just keeps getting better. The attendant was very resourceful and didn't mind looking for extra deals to help me in a time of financial stress.(Thanks so much)


Donald Johnson

Agent tried very hard to be helpful

Bob Sullivan

Agent tried very hard to be helpful. I cannot think of anything else that he could have done. If my pickup goes as smoothly I will be delighted.

Excellent service from Keith

Mr Rohit Gulati

Excellent service from Keith. I loved the honesty, the rate reduction, the frankness with which he offered me a good deal. It was indeed a pleasure to deal with him and your company. Keep up the great work!

Great and helpful chat with the…

Stéph

Great and helpful chat with the booking. Our trip is in september and we are looking forward to driving with our rental.
We had great help with our additional questions.
Cheers, 2 Belgian girls

Super agent

Mr rawas

Super agent fast helping
Thanks a lot.

Saudi Arabia

Essam Khayat

Yes, I recomend VIP Cars. They really supported me to have the best choice with the best price.

Communication was excellent

Crets Crew

Communication was excellent. Website was easy to follow to make bookings. All reservations were quickly followed by email confirmations. Hiring a vehicle in the USA and dropping in Canada was also simple online.

Great assistance from Nancy

Robrecht

Great assistance from Nancy, she even got me an upgrade from an intermediate car to a premium class car! Even with a discount!

She called me and arranged everything for me, I couldn't have asked for a better service.

We booked a trip to Los Angeles and had…

Josef from Switzerland

We booked a trip to Los Angeles and had questions regarding child seat requirements, we adapted twice the booking dates and ask via chat for help. VIPCars client service was amazing and answering all the questions without delay or problems. Since we're from Switzerland we are gratefull to any kind of help and we enjoyed a support on a very high level. They even adapted the rental price due three months later, since we booked three months ago and price changed due to currency exchange rate (Swiss Franc to USD). Thank you VIPCars! We can fully recommend VIPCars to anyone to check it out and book through VIPCars.

Mathew was very helpful

Martha Vessi de Manzo

Mathew was very helpful and we was quick answering me my questions... very good custmer service... thanks a lot.
my ID reservation No. G89556091

Mr Garry and his service

Ammar Alshehhi

Mr. Garry helped us so much and it was an excellent experience with him and i will never confused about working with him, he's the best, i liked the service thank you so much.

Car rental booking

Olga Murga

Our contact person was taking care of our reservation at all times.
She even made calls reminding us the step to follow and she didn´t close the case until was completely sure the whole process was completed.
We are super happy with your customer assistance

La atención ha sido muy buena

JFerdi JFerdi

La atención ha sido muy buena, siempre muy cordial y responden a cualquier tipo de anomalía o modificación. Recomendables

Great

Daniel

Great service.

Justin has been excellent with all the…

Alan Flower

Justin has been excellent with all the transaction I have requested will definitely use VIP Cars again very professional thanks again

alan

no credit card for car hire

damian

i spoke with an advisor named harry he was very helpful with my query as i do not have a credit card and explained to harry about my search through a solution with alamo cars and as long as i have proof of my return round trip visit to orlando i can hire without a credit card but a security deposit on my debit card would be needed. Harry was a great help and would definitely recommend the service 5 stars from me just for the advise he helped me with. Harry your a legend.

Excellent and very helpful Staff.

Franjo V.

Excellent service. We had problem with the invoice but they where very helpful and they did great job. I will rent the car from VipCar again for sure. Thank you VipCar.

Very easy to book online

Justin Gary Crompton

Very easy to book online. Great prices and the cars are virtually brand new. Highly recommend

Great service

Muffadal

Great service, Competitive price, Sales agents were prompt in response.

There was a mistake where they booked me from wrong location but the mistake was rectified promptly.

I was facing so much difficulty to book…

Akbar Pasha

I was facing so much difficulty to book a car in Toronto Canada. But Zayn from VIP Cars Customer Care helped me. It was amazing talking to him as he took me through the whole process and explained me everything in brief.

Thank you so much Zayn. You deserve a big pat on the back I really appreciate your help.

Erick

Mr Essam Aloqiel

Erick
Thank you for your generosity, good attitude and quick response

helpful

Mr Othman Altambakti

helpful feedback

New Orleans car hire.

Mr Coyle

Easy process. Good deal. Good pickup and drop off. Jennifer was 6 star. Thank you.

No Problem

Kenny

My booking was changed quickly and efficiently 👍😊

Zayn The Proplem Solver :)

Ihab Zahreddin

Zayn The Proplem Solver :)
Zayn solved our issue directly.
Prompt support from his side.
Sure he deserves more than 5 stars.

Kiara was a Godsend

Sonia M Palacios

Kiara was a Godsend! She was very patient and helpful and even called us back with an offer.

Quick..

Mustafa

Quick... professional...very helpful...

Great service experience by Erick

Mr Jwalant Talati

Great service experience by Erick. he made sure that my reservation and the price remained the same although I modified my booking.
Prompt service.

Best service ever

Anja

Best service ever! The nicest and quickest customer service. Nice app where everything is so clear!

Excellent service

Oasis Pubs Ltd

Excellent service, with much better pricing than going direct to the hire companies.
No risk as contract is with your selected supplier and payment made on collection of vehicle.
Would highly recommend and use again.

My review

Saleh alnamlah

Mr Martin was really helpful, he responds really fast, and he was very nice. I think he should be the employee of the month! It was nice dealing with him.

Thanks MARTIN

Stanislas Aaltonen

Thanks MARTIN, great advices, kindness, professionalism, Sixtmust be happy to have you ! :=)

I had lots of questions and request…

Danny Seago

I had lots of questions and request many quotes before settling on a great deal for a Ford Explorer.
Thank you to Jennifer who was very helpful

Great Service!

Mrs Mayse Lam

Great Service! Went all the way to satisfy my request to ensure pick up was at the airport!

Good

Mr Sabri Alquraini

Good ....................,..,.,,,,,,,,,,,,,

Good service

Chuluunbat Batmanlai

Good service

Very good assistance

Rensie la Strega

Very good assistance, quick and clear reservation. Excellent price!

Best and comparatively cheapest rental…

Daniel Hasteden

Best and comparatively cheapest rental car dealer!
You get your voucher quickly and if you have any questions or if you ever have problems, you have a quick and friendly customer service!

Fast response

Sigal nadejda

Fast response, kind help. Good prices and good service. This is a second time i reserve a car with vipcats.

Dear Sirs,

Mr Guido Schmid

Dear Sirs,

Just before pushing the button "Paying" I realised that the pick-up time was 10 a.m. instead of 6.30 p.m. and the bring-back time was 10a.m. as well instead of 5 p.m. Therefore I went back wanting to correct the times I had put rightly before while doing the booking. That's when I got the phone call from "Scarlett". She put it all right and helped me out of the situation. By the way - driver's age is 63 instead of 30. Please take notice of this.
Yours sincerely,
Guido Schmid

P.S. Scarlett did a great job!

Excellent

Guillermo

The attention and dedication of Martin to close the operation, has been great, as previously had done Sarah when he gave me information. If the service the company provides with the car is as good as the service of these two people, I have no doubt that I will have a great trip. Congratulations!

Ok tanks

Mr Ahmad Allhyani

Ok thanks so very much

Great experience and highly recommended

Ali

I had some issues and i had to call the support service. Kiara was my assistant and she was really helpful, she answered all my questions and look in to everything for me, and at the end she send me the link to pay without any terrible. She was nice and polite and I really like the service. Also it was a free line so i didnt worry about how much the call gonna cost me. Thank you all!

ottima esperienza

quartapelle vincenzo

ottima esperienza.
macchina perfetta e veloci operazioni di presa è restituzione.

The best price and customer services.

Hafez

They provide you with the best price for rental car and you could modify, change or cancel your reservation anytime you want. VipCars customer services support beyond what they should and they are available 24/7.

Wonderful and professional

Bandar Mohammed

The service is more than wonderful and professional and prices are lower than other companies I advise dealing with them

Professional and Kind

Magda Emil

I want to thank Martin for his help to rent a good car. He is professional and replied me quickly. So kind support. He is so helpful.

Great experience

George Havelka

Great experience. Had a wonderful car. Easy check in and check out. Good customer service

Martin friendly and professional employee

Karine Malacan

I had a problem with my booking (error in the dates mentioned) and Martin has provided me with a prompt and efficient reply. He has successfully addressed my request and I thank him for his professionalism.

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