Verified Customer Experiences

Why Travellers Choose VIP Cars?

From seamless booking to excellent customer support, our services consistently receive praise and recommendations, making VIP Cars one of the highly rated platforms. Dive into reviews from verified customers who share their rental stories and honest feedback.

Trustpilot

Rated 4.6/5 based on 71493 reviews

Google Rating

4.7

Happy Customers

user-1 user-2 user-3 user-4 101K+ More

We are two people from Canada in Spain for 3 weeks. I booked from Canada via VIP cars and chose Centauro for their prices and choice of cars, we needed a slightly larger car for rock climbing back packs and suitcases. After 3 weeks of travel in the local area and returning the car to the airport office, I can say we had a good experience. No hassles. We declined the extra insurance because we are covered, but the hard sell on extra insurance during pick up was mildly annoying. I do understand that in Spain if the vehicle is damaged, then they keep your deposit and you have to contest it with your own insurers who forewarned us back home. Luckily no damage. The gentleman during drop off was particularly friendly and we were having a good laugh. As always, at time of pick up, don't be casual. Always make sure you take a video of the complete car, inside and out. Our car was I put 2/3 full of gas when we picked up and they told me to take a photo , which they honored. For some reason, the Centauro contract says I needed an international driver's license, which I went through the trouble and cost of obtaining back home, but was very annoyed they didn't ask for it at time of rental. Overall, I would use VIP and Centauro again.

L B

Customer Base

5M+

Global Reach

Customer Reviews on Trustpilot

Check out why VIP Cars is rated excellent on Trustpilot, one of the world’s largest and most trusted platforms.

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Very easy to make reservations

Very easy to make reservations

Mike Holland

4 hours ago

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Efficient and clear

Fast, easy, no hidden fees, good information about the car specs

Carlos Verdugo Rotella

10 hours ago

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Car pick up at the terminal

Car pick up at the terminal, easy booking engine

PAUL ZECH

11 hours ago

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Brilliant customer service

Brilliant customer service. I made a mistake on my booking that I made several months ago and only just noticed late tonight and they responded on Wha ...

Bella Boyd

12 hours ago

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Dave wilson a customer care specialist

Dave wilson a customer care specialist

Brendan Quill

13 hours ago

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Very helpful customer service rep

Very helpful customer service rep. Understood the issue, provided an immediate solution and stayed on the line until the issue was resolved

Nicholas Brown

13 hours ago

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Good process

Good process

Mr James James

14 hours ago

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Clear information on winter tyres etc

Clear information on winter tyres, driving across borders etc

Michael Berriman

15 hours ago

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Clear and simple

Clear and simple

Jon Farrugia

15 hours ago

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That was very kind and helpful the lady…

That was very kind and helpful the lady Bella

Juan Carlos

16 hours ago

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Easy Process

Easy Process

ST

17 hours ago

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Fast and excellent online experience

Excellent experience booking with VIP Cars. No unnecessary nagging to buy extra insurance or other extras and excellent value.

Vaughan Pearson

19 hours ago

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Fast process

Fast process

Arnd Becker

19 hours ago

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Quick and easy

Quick and easy

Lisa Jolley

20 hours ago

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Ease of booking

Ease of booking

Simon Naylor

22 hours ago

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nice and simple

nice and simple, no hidden fees

Mike Richardson

1 day ago

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Easy to use and good rates

Easy to use and good rates

Kye

1 day ago

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Platform and info requirements are user…

Platform and info requirements are user friendly. Easy to navigate. Information are clear.

Sau Chan Mak

1 day ago

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Easy and good value for money

Easy and good value for money

Brian Kitchener

1 day ago

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Excellent I hope I get the car I…

Excellent I hope I get the car I requested Nissan Rogue

Yvonne Casillas

2 days ago

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Reasonable priced cars

Reasonable priced cars, easy to navigate site.

John

2 days ago

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Easy to book.

Easy to book.

Dennis

2 days ago

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Fast and reliable

The agent's name Rebekah Bennett was extremely swift and helpful to send me a confirmation voucher.

Fahed Aftab

2 days ago

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Perfect support from Bella

Perfect support from Bella

Erhan Cetinkaya

2 days ago

Customer Reviews on Google

See what real customers are saying on Google, a global platform for authentic ratings and honest feedback.

Our plane had to return to the airport. I had no way of contacting the car rental company to say that we would not be able to make it and avoid being ...

Colin Juett

in the last week

I would like to share my sincere appreciation for the excellent customer support I received through Vipcar’s live chat. The service was fast, helpful, ...

sherif azer

in the last week

Great service. Even though I couldn’t rent the car because of my own mistake (I forgot my physical driving license, which they clearly mentioned in th ...

Omar Musallam

a week ago

This is one on of the best company's ive rented from They have the best customer service that actually assist with any questions or concerns . And the ...

Ivon valdez

2 weeks ago

So far so good... mistakenly booked the wrong pick up time. Super fast to respond and sort out. Further review to follow once experienced

G H

3 weeks ago

Recently travelled to France and used VIP Car rental. It was a very easy experience from beginning to end. Very quick pick up and drop off and no surp ...

Shane Tungate

2 months ago

Friendly service. Upgrade on arrival. Walked out of Pula airport and car was waiting. Clean and easy to drive. No issues all holiday. Met on return at ...

Jim Loyd

3 months ago

Perks That Put You First!

Across thousands of reviews, the praise points to a few standout features that tell a clear story. These regularly highlighted benefits are what make VIP Cars a perfect choice for travellers.

  • Easy Booking Process
  • Competitive Prices
  • Helpful Customer Support
  • Transparent Pricing
  • Hassle-free Cancellation
  • Fast and Secure Transactions

Join Millions of Happy Renters

Book your car hire today and see for yourself why travellers across the UK (from London to Manchester, Edinburgh to Birmingham) and globally choose VIP Cars. Experience a smooth booking journey from start to finish, with customer support you can count on.