Privacy Policy



VIP Cars is committed to respecting and safeguarding your privacy and personal information details in accordance to the data protection laws and thus takes great care to ensure the protection of any personal or non personal data collected from you. 


Following and adhering to UK and European data protection laws, we do our best to protect, secure and control misuse of your personal information shared with VIPCars.com. Using right protocols and security measures, we use the stored information only for customised, enhanced and better service, to market, for adverts purpose, to get customer feedback on service and to communicate for completing bookings or updating on modifications.

Read the following privacy policy carefully to understand the basis on which the personal data collected is used, by us at this website.


Booking Information

When you make bookings with us, you need to provide us with basic details including your full name, residential address, your contact number as well as credit/debit type along with its expiry date. To process the booking, we also require you to provide the driver's age. As a car hire booking agent, VIPcars.com passes your given booking details and information to our car rental suppliers to verify your rental booking.


Cookies

In order to serve you with better service, VIPcars.com website makes limited use of cookies. However, we make sure we don't store any of your credit card or personal information in these cookies. These cookies store basic information to help us provide better and more enhanced as well as user friendly services or website experiences.

While some cookies are deleted automatically as you end the browsing session, there are others that need to be deleted by you by changing the settings.


Use of Cookies

Cookies are stored to help a website analyse the useful data to customise and enhance the user’s experience at the website. Pages visited, ads clicked, time spent on a page or product, language option selected, currency preferred etc are what helps a website in providing a better service.


Site Tracking

We make use of site tracking software to keep a check on visitors coming to our site as well as to improve design and content of our site. This software uses a cookie system to capture and measure such details as site usage patterns and page views. Cookies are text files sent to your browser and stored on your computer's hard drive. In order to receive or block cookies, you can set your browser settings accordingly.

You can always activate or deactivate the cookies or cookie setting to stop storage of the cookie data.


Use Of Personal Information

All the personal information collected by VIPCars.com while you create a booking with is secured and used wisely for specific reasons like - To complete & monitor the bookings and to coordinate with the supplier. To get in touch with you for a review or feedback on the service provided. To provide a better support by helping you make changes in the booking, getting back to your support related requests etc. To market the latest offers, deals or price drop or any new launches in terms of new product etc. To inform on booking status like unavailability of certain car or failure of a payment or upgrade to new offer or car. To analyse our services, coordination of support team with you and the issues if any on the website or in communication system.


Secure Transactions

VIPcars.com is committed to make sure that the details provided in making a booking is kept secure. We make use of Secure Socket Layer or SSL technology as a standard process, to secure the information. This technology encrypts all the personal details including your credit card information given by you, in such a way that it cannot be misused or read as it's passed on internet. After the completion of the transaction, your given information is secured on the computer and not server, to ensure that it's safe and cannot be accessed via Internet.

We do not store any Credit card details on our website and nor do we share any payment transactions details. All payments are secured.


Promotions & Newsletter

You can also subscribe to special offers and services to receive emails from us informing you of new services or promotions, offered by us. You can choose to unsubscribe this service anytime you wish by simply clicking on the unsubscribe link, given in the emails received by you. By using services of a data mailing provider, we facilitate dispatch of such promotional updates and e-mails to you. We make sure that the provider maintains the confidentiality of your personal information confidential all the times.

To subscribe or unsubscribe to Newsletters and other promotional emails click here.

Phone call tracking

For training and purpose of improving our services, we track and record phone calls made to us.



Third party disclosure

VIPcars.com does not reveal it's your personal information to any third party without any prior consent from you, except in emergency situations or if or when we are lawfully obliged to do. We do not sell or hire any personally identifiable details received by us from you.

VIPcars.com might supply statistics about you, sales along with booking patterns as well as third party related information, but it will not enclose any personal information.

Certain details would be shared with third companies like the suppliers or rental companies offering you the car to help complete the booking, maintain communication and keep you updated on any rental car service change or upgrade. This include but is not limited to name, person's age, contact number and address, residential place info like place of birth, DL details, payment type preference etc.


Customer consent

By making use of this web site you assent to the compilation, storage as well as utilisation of this information by VIPcars.com as specified in our privacy policy. In case of any change in our privacy policy, the changes get posted on the page of privacy policy to keep you informed about information collected and used by us and under what circumstances.


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