Great Customer support
Ms Poh Choo Hong
Appreciate quick response from WA post. reachable n easy to contact. Appreciate
macchina perfetta e veloci operazioni di presa è restituzione.
They provide you with the best price for rental car and you could modify, change or cancel your reservation anytime you want. VipCars customer services support beyond what they should and they are available 24/7.
The service is more than wonderful and professional and prices are lower than other companies I advise dealing with them
I want to thank Martin for his help to rent a good car. He is professional and replied me quickly. So kind support. He is so helpful.
Great experience. Had a wonderful car. Easy check in and check out. Good customer service
Professional service with a personal touch inspiring confidence
I had a problem with my booking (error in the dates mentioned) and Martin has provided me with a prompt and efficient reply. He has successfully addressed my request and I thank him for his professionalism.
Mr SANJEEV CHADHA
After promise to send invoice last two times, finally this lady helped me to get the same
An Shun Wang
Book at this website and ask some questions from their online message, Christy is very nice and helpful.
Erick the customer service agent on Live chat was excellent and answered all my queries promptly and helped me greatly and offered alternatives.
Very good deal she convinced me
Thank you so much miss Jennifer 💐
Scarlett was very helpful in changing my supplier the day before my booking. Taken a lot of stress off me just before I travel. Thank you!
I got a really quick answer by Naveen, which was really helpful and nice!
Had some trouble paying due to a block from the bank. With some help from the nice young man on the chat support everything was fixed in a blink of an eye. Thank You Matthew
I had no problems at all with Jenny the lady with whom I had an online chat followed by a telephone conversation. However I am concerned that the confirmation voucher includes the agreed price but does not confirm what is included in the price such as insurances with no excess and the additional driver. I would expect these to be clearly detailed.
Updated from three to four star as I have now received updated confirmation voucher setting out inclusions. Would have been five stars if the first voucher had set out the inclusions without my having to make a further call. Will update to five stars once the pick-up and drop-off of the car has been effected without any problems.
Mr Marcelo Silenzi
La atencion de Erick via chat fue excelente y nos decidió por tomar el alquiler.
Felicitaciones por la buena atención
So friendly and supportive provided from your side
I had made reservations several weeks ago . I needed to make minor changes. Zane was very efficient, thorough and professional. I shall keep his telephone number as I am certain he will help in anyway needed.
Mr Fernando Alamos
I got some doubt during the reservation process and everything was kindly explained and clarified.
Thanks for the staff who helped me to modify my booking request. Most importantly understand my needs and propose alternatives.
Excellent service - couldn't find my booking - they responded via whatsapp - very helpful
We have had a problem with booking, but we got help from Bryan with live chat and our problem was quickly solved.
Recommended platform to get best deal for
Car rental. And fast response thru whatsapp. Unfortunately there was no reply on queries sent thru email.
If you need to change pick up time, suggested you to call the car rental company directly.
I was told there was charge of 20 usd if i wish to change pick up time which was waived off at the end.
When i reached the rental front desk, i was told the car has been reserved and i can collect any time before they close.
We like to thank Erick for his prompt and profesional help with this car rental
Mathew answered me very well, clarified all my doubts clearly and was very cordial. great attendant.
An Shun Wang
I booked because the price is lower than other rental company, and very easy not complicated
Good company! Hope the car will be as nice as the employer on the phone :)
ALWAYS THE BEST PRICE
YOU CAN CANCEL WITH NO PROBLEM
I HAVE FOR THE LAST 5 YEARS A GREAT EXPERIENCE WITH VIPCARS. AND ALAMO WHO RENT CARS.
Mixed up the dates when I booked and it took less than 5 mins to rectify when I called and spoke to a customer rep.
My husband and I sent to the Bordeaux train station to pick up a car only to find out out that I had mistakenly entered the wrong dates on the reservation. We called customer service and the agent was incredibly helpful and kind. Within a short time, we had a new rental carat the same price and were on the way.
It was a pleasure for me to deal with mr Arnold, he helped me a lot special thanks to him
So far, this has been a great experience!
Garry has been really helpfull and patient.
I feel happy and excited!
Thanks a lot!
Ho appena fatto una prenotazione di 8 giorni da JFK, new York e ho avuto il piacere di relazionarmi con Garry, in chat, che mi ha chiarito alcuni aspetti relativi al noleggio e mi ha proposto un'offerta più interessante di ciò che avevo in mente. Non ho potuto rifiutare. Unico difetto: sul voucher di noleggio non sono chiare le assicurazioni comprese nel noleggio. Dovrebbero scriverlo meglio. Finora, l'assistenza alla vendita è stata veloce e cortese. Spero, e l'ho fatto presente a Garry, che in fase di ritiro non ci siano sorprese sulle coperture assicurative previste.
Excellent service experience, Thank you so much for help me in this time.
just a little probleme.....the call number is french, but people speak only english...
GUSTAVO EDUARDO JAKOWICKI TESARE
Christy fue una excelente guía en mi reserva. Muy amablemente ha respondido cada pregunta con profesionalismo. Muchas gracias
First time user of this company - my questions were answered and I feel happy with the information given
I will be picking the hire car up in August - so I hope all goes smoothly
They have all chanels open to solve your questions. Answering by web and whatsapp simultaneously.
Very good atention.
Very helpful and friendly service, Garry went above and beyond to assist me with my booking. Highly recommend!
Matt was very helpful and answered every question I had, it was a very smooth and easy transaction being on the other side of the world. Definitely would recommend to other people.
Ms Wojciech Ratynski
everything was great.
they propose me better car for the same price , becouse the car what we rent was not aveilable in this time.
the staff was very nice and if we dont understood something they send email in your language to help you in renting your car.
I dealt with Gary at VIP. He was amazing and a great help with patience and fantastic customer service. I completely recommend VIP and ask for Gary. You won't be disappointed.
I can only recommend VIPCars.com especially Matthew who went above and beyond to ensure my booking was exactly what I required. He kept in constant contact with me regarding my booking and I am really looking forward to picking up my car when I arrive in the USA on holidays.
Mrs Rachel Hauley
Straight forward booking system. Gave the best deal around & on speaking with the chat service was given a deal that included additional extras. For such a big group of us travelling it is great to know we were in safe hands. Once we booked I had a few questions that I went to chat with Matthew who answered these all with ease & helped a great deal. Would thoroughly recommend this company so far!
Twee Ming Wong
Christy was friendly and helpful in assisting me with my booking
She was helpful and ready for looking forward to answer everything I asked for. Thanks
I am really happy for the Zayn. He helped me with everything. He explained me everything about my situation. I mean... i wanted to change my reservation car for the new one. And Zayn helped me with that. And made everything instead of me. I had a lot of questions and he answered me quickly fo everyone. Thank you zayn so much!!!!!!
Excelente la atención de los operadores, rápidos y muy resolutivos.
I could change my reservation smoothly via live chat with a nice officer, big help.
Simply an amazing service led by a professional person; namely by Mr. Joseph Morgan. I'd like to wholeheartedly thank him for sorting things out in a very dedicated professional manner.I, with no hesitation, would recommend your respected company to other people. The promptness and accuracy that I experienced through Mr. Joseph was top-notch and worth praising.
Abdullah M. Almulhim
I have just booked car rental for Jordan next week. I had numerous queries and Mathew on live chat was extremely helpful and answered all queries I had prior to making my booking.
You can found the best rates. Second time i rent car from this platform . Personal , are very kind , fast answer and asistance .
Also i canceled one reservatiin and in few hour the money was back in my acount .
Good job . Keep in that way .
Mathew, thank you so much for your help in booking this car, you have been super helpful and it was a pleasure dealing with you, wish more agent would be as nice as you are.
You made my day :-)
So far Booking running smoothly, the agent Erick have tried all his best to get me a better deal which are available being we needed the car at the most busier holiday season in Malta. I do believe that we have the last cheap hire car in the whole island :)
Excellent Service, will be happy to recommend to friends and family
I was in La looking for a car to hire. I went direct to the car hire company where I was being quoted £500+ wasn’t sure about 3rd party site. It was well worth it going through vip cost me £300 easy process ! Highly recommend
Julio César Acosta Sepúlveda
Mi experiencia fue muy buena por que:
Fue el mejor precio según la gama de vehículo escogido con otros oferentes.
y la atención fue efectiva.
I had booked a Mitsubishi Pajero Sport in Bangkok as well as Phuket in March, 2019. For Bangkok, I was pleasantly upgraded to a brand new Fortuner, while for Phuket, it was the Pajero Sport itself. We were 6 friends and all of us had a great ride for 7 days in these cars. I had a very good experience of hiring the cars through Vipcars, which was much cheaper than the direct agency and would recommend it to everyone. Vipcars do have a dedicated customer service and I did get assistance with my initial doubts on the booking. I look forward to hiring from Vipcars in the future as well.