Customer reviews 2026: What our customers are saying (and why it matters)

Customer experiences that reflect the journey we’re building

Behind every customer review is a story that reflects people’s unwavering trust in VIP Cars’ services. It’s a journey of growth and empowerment propelled by our over 5 million customers from 170+ countries. Further facilitating our efforts are the 100,000+ voices of our valuable customers who took the time to leave us important feedback across multiple platforms, such as Trustpilot, Google, REVIEWS.io, ResellerRatings, and ProductReview (Australia).

At VIP Cars, every customer review is not merely taken as feedback; to us, it is a way of staying informed of the customer’s expectations, improving their experiences, and bridging the gaps where it matters. Becoming a noteworthy part of our customers’ journey will always remain our motivation and that is why we make a conscious attempt to listen to what our customers are saying. No review leaves our sight – we see, we acknowledge, we resolve!

With a framework built on the fundamentals of customer satisfaction, reliability and transparency, everything we do here is to ensure you get access to services you can trust! And these testimonials are the reason why we stay committed to turning every rental experience into a story that combines authenticity and confidence.

Read what our valued customers have to say —

“Excellent rental company” — Yehoram Tal

Platform: Trustpilot (5/5)

Pick-up location: Tbilisi Airport, Georgia

“Excellent rental company, representative from the company, George is an excellent man, welcoming and pleasant. The car I rented was excellent, clean and pleasant. Highly recommend the VIP car rental company”

“After having my flight time changed” — GBG

Platform: Trustpilot (5/5)

“After having my flight time changed, I contacted VIPcars to see if my reservation to collect their car from their Palma airport depot could be amended. The service they provided to help me out was outstanding.”

“Last Minute Car Hire Changes went brilliantly” — Ronny Walker

Platform: Trustpilot (5/5)

Pick-up location: Bergamo Airport, Italy

“I dealt with Tony R. I had an issue with a car hire booking that I had made (my fault). Tony managed to resolve the issue at short notice, in a professional and timely manner. He saved me a lot of hassle, I am very thankful. Would 100% use VIPCars for any future bookings”

“the best price for car rental + best...” — Haron

Platform: Trustpilot (5/5)

Pick-up location: Varna Airport, Bulgaria

“the best price for car rental + best deal. On other search i got lower price but restricted mileage to 130 km. if i like to make it unlimited i have to pay way more, vip-cars did the job perfectly with reasonable price increase”

“Easiest booking process, best price and great service” — Vidya Prasad

Platform: Trustpilot (5/5)

Pick-up location: Melbourne Airport, Australia

“So easy booking process. Have used VIP previously and will continue to use. Prices has always been excellent”

“I made a mistake when making my…” — Karl BUNDESEN

Platform: Trustpilot (5/5)

Pick-up location: Ontario Airport, USA California

“I made a mistake when making my reservation. I called support, they answered the call right away. She looked into it and assured me I can pick up the car on a different day.”

“Really good service and especially the...” — Shuhul Kichloo

Platform: Trustpilot (5/5)

“Really good service and especially the customer service guys appreciate your kind assistance i will be travelling London next month and will for sure using your rental services”

“Excellent Experience” — NHashim

Platform: Trustpilot (5/5)

“Excellent experience with VIPCARS.COM. I found the best prices through them. I was a bit hesitant since it was my first time using the website, but everything went smoothly and the experience was great. Highly recommended.”

“...Quick and helpful response...” — Foysol Tanvir

Platform: Google (5/5)

Pick-up location: Dubai International Airport, United Arab Emirates

“reached out to Dan via live chat at 1:45am UK time, and I honestly wasn’t expecting such a quick and helpful response! He went above and beyond to help me obtain my booking confirmation directly through the live chat. Absolutely unreal service, especially at that time of night. A massive thank you to Dan for his excellent help!”

“...Very satisfied with the service...” — S A

Platform: Google (5/5)

“I'm very satisfied with the service. When I accidentally booked twice, the service team contacted me by phone immediately and refunded the overpayment to my credit card. The car rental process went very smoothly. Thank you so much!”

“Good experience” — Eitan Ratz

Platform: Google (5/5)

Pick-up location: Tirana Airport, Albania

“Good experience. They helped me to make a change in the rental agreement and I even received a phone call from their help desk to insure the right details. We'll see how it goes in my destination next week. So far, so good.”

“Easy to navigate and found great deals...” — MITUL BHATT

Platform: Google (5/5)

Pick-up location: Las Vegas Airport, USA Nevada

“Great experience with the site. Easy to navigate and found great deals here. I highly recommend it.”

“Excellent car rental aggregator...” — Gianfranco Pistone

Platform: Google (5/5)

Pick-up location: Santorini Port, Greece

“Excellent car rental aggregator, good rates, and immediate assistance in case of problems. Recommended.”

“...Very happy with the overall experience...” — Igal Perelman

Platform: Google (5/5)

Pick-up location: Munich Airport, Germany

“I have been using VIPCars for booking rental cars for our vacations for many years and I'm very happy with the overall experience.”

“Using the website was very easy...” — Martin G.

Platform: Product Review (5/5)

Pick-up location: Venice Mestre Railway Station, Italy

“Using the website was very easy to pick the type of car I wanted, the dates I wanted and the 2 airports I needed for pick up and drop off. I would use this service again.”

“Their prices are attractive...” — Helge Wonka

Platform: Product Review (5/5)

Pick-up location: Bratislava Airport, Slovakia

“I am using the services of VIPCars for a couple of years. Their prices are attractive, the fact that the rental is paid when picking up is fair. To pay a commisson for finding "a deal" is part of the business and fits my/our expectations. What I like most is their customer service when flight reservations go sour, flights being cancelled or delayed. VIPCars knows how to help efficient. Well done folks!”

“The booking process was incredibly easy...” — ALEX F.

Platform: Product Review (5/5)

Pick-up location: Dublin Airport, Ireland

“The booking process was incredibly easy, the car was spotless, and the customer service was top-notch. If you want a stress-free experience with high-quality vehicles, this is the way to go. Highly recommended!”

“...Found the best deal for car hire” — Jennifer Mullins White

Platform: Product Review (5/5)

Pick-up location: Belfast City Airport, United Kingdom

“Very easy to use and found the best deal for car hire. The car was actually better than expected and the people I dealt with were friendly and professional. I will definitely use again.”

“...A really simple process, with clear information...” — Briony

Platform: Product Review (5/5)

Pick-up location: Faro Airport, Portugal

“They made my first car rental a really simple process, with clear information and lots of filters to narrow down what I was looking for. Everything was handled quickly and the vehicle I received was exactly as expected, with a straightforward pickup process. I had no issues during the rental period. Would definitely reuse them to get a competitive price for a rental vehicle”

“Amazing service” — Sarah Popovich

Platform: Reseller Ratings (5/5)

Pick-up location: Olbia Airport, Italy - Sardinia

“We had the most helpful and kind interaction with Rebecca! She got our reservation modified and sorted after our flight had been changed. Highly recommend”

“Great Car Value and Customer Service” — Gary Gallucci

Platform: Reseller Ratings (5/5)

Pick-up location: Newark Airport, USA New Jersey

“Easy and effortless rental and accompanying insurance. Slight hiccup resolved by a great customer service agent. Same rental as the majors but a better value. Glad we found VIP-Cars”