VIP Cars Reviews


Based on 2414 reviews. See some of the reviews here.

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Our Customer Reviews

Customer service

Janet Potter

We haven't hired the car yet, but based on customer service when booking and online chat the company is great. Just spoke to Kiara who is very friendly and helpful.

Contacted Christy via live-chat


Contacted Christy via live-chat, she was very effective, could understand my issues and problems immediately, and proceeded with helping me modify my booking promptly. She provided incredibly good service, I'll definitely use again and recommend it to others too.

The best one

Angelo Landolfi

The best one company in the world!!!!

The gentleman I was speaking to was…

kathy grbac

The gentleman I was speaking to was very informative and put me at ease. I don't rent cars that often so I was a little nervous. I didn't want any surprises. He put me at ease and assured me that I did everything right.

Really helpful

Adrian Jones

Really helpful. Much cheaper then direct.
Ring back service is brilliant

I stuffed up when filling out the…


I stuffed up when filling out the online form. (Missed one letter in my E Mail address) Garry fixed it all up. I just hope I can get the car of our choice as the first one was unavailable. Also I did this from Australia. So I hope all goes well when we get to Nashville.

Easy and quick reservation

Lee Mackinlay

I made a reservation with VIP cars - Firstly the on-line booking system is so quick and easy. But I made a stupid mistake and left a letter out of my e-mail address. Luckily I screenshot the booking number! So I tried the Whatsapp number at the top of the e-mail page ... what an amazing experience. I was instantly replied to and dealt with Kiara who fixed my address and I had the confirmation of the booking in seconds. To be honest, I didn't know what I was expecting from the Whatsapp message number, but it blew me away! Thank you, and well done!

Good service

Jiri Fryc

Good service. It is always better to speak with somebody rather than to book through automat.

Its first time deal with VIPCars and…

Khalid mattar

Its first time deal with VIPCars and Excellent customer service experience with them. they have great team and trying all the way to help you and solve your concern.

Wish all the best
Khalid Alfalasi

Fast and easy

Francisco Jiménez Muratori

Everything was perfect

I’ve booked a car with vip rental…

Bunthi Tia

I’ve booked a car with vip rental online and I had nothing but good service and great quote! Will definitely hire again from them!

Thanks very much Kiara


Thanks very much Kiara! professional service, fast replies and great help. It was easy for us to choose the proper car in only a few minutes with the help of Kiara.

Excellent customer service

Rodrigo Cancela

Excellent customer service, it was fast and clear to provide the responses to my questions

Quick Service - Great Prices

Sam from Israel

The service I received was quick and helpful!
Aside from that I find that VIP Cars often has the best prices for rentals whether in South Africa or Los Angeles!

Its Very nice company

Mr Faisal Abdullah Mohammad Alawadhi

Its Very nice company. Fast and easy to get your car.


Nir Ben Ami

Fast, simple, good prices

The employee was very helpful step by…

Mr Mohammed Ali Wasili

The employees was very helpful step by step with a flexible spirit and had a sense of what the customer wants and presented the item in a special way and was treated very respectable and follow all the contact and keen on everything that matters to the client , as well as I like this Company (VIPCARS)because The company meets the needs of customers and takes into the current situation of the client even in terms of budget without depriving him of the advantages of the basic additions as a means of support, protection and necessary accessories
Thank you so much

Best customer service

Mr Rodney Bodner

Best customer service. Was able to find us a rate half as much as other quotes available from other websites. Easy to use. Will update comment after travels.

Amy was doing her best to help and she…

Mr Saad Fardan

Amy was doing her best to help and she was patient with my as I am confused between selection and this is the first time of to book through vip cars where I found every thing is easy and fast so thank u all and I am in my way to air port to pick the car in the same day and few hours from talking to vip cars

Amy Jason Rocks!

Nancy Whitley

Amy Jason Rocks! Thanks for turning what I was finding quite stressful; finding a long term rental ,near the airport, with insurance and adequate trunk space into reality. Amy was very professional and came up with the perfect car at a great price! I am glad to be a returning customer and believe me I will be spreading the VIPCars word worldwide.
Cheers and Thanks again,
from Australia to the USA!



Excellent, fast and helpful customer service!

Great service from David!

Mr Daniel Todorov

Great service from David and excellent car rental experience! Will definitely use it again.

Garry gave us a great deal

Drew Mason

Garry gave us a great deal, better than I could find online, hot the chat button when you book it's well worth it!

Great service


The customer service was really helpful and reschedule my booking over the phone in less than 5 minutes!

Garry was friendly and efficient


Garry was friendly and efficient. The amendment I made to my booking was done quickly with no fuss. Wonderfully simple.


Mohammed Hazazi

Kiara, kiara
She is helpful.. for more than ten days we were talking about the prices and she was very helpful.. she helped me. called me on my international phone number.. and we sort it out
Thank you vipcars
Thank you kiara thank you, thank you, thank you!

Olivia, sincere thank you. I have rented a car through this third-party from National. Not only that I saved $200 when compared to the National's website but I received an excellent customer service and a free upgrade to the car. Once you try them, you'll never go back.

I am confident that all will be fine…

Michael Katten

I am confident that all will be fine but will reserve final judgement until after our trip. We would like to register an additional driver but there was no information regarding this. If all goes well, I will be happy to use your services in the future.

An excellent site

Hussein Alamri

An excellent site, best price over the net with all inclusive coverage, fantastic, nice and quick support. Easy to use web site.

Thank You!


I was making reservattion for your websites and just asking a small detail from your help chat.
But I got extremely good service and very good and detailed offer for that type of car that what I wanted to have. And absolutely I took it.
Help desk servicer, Jennifer Chandel, was and deffenetly has high level of proffessional way to work. You should keep her in your company :)
I will recommend your company and services to my working mates and friends in future.
A big thank to you!

Excellent service


Excellent service! I talked to Joseph Morgan and he was very helpful. Thank you :-)

Very good very good service And cheap

Mohammed Abdullah Nasser Almandhar

Very good very good service . Also very respectful people who calling you to make your booking easy specially Mr keith . Just you have to select a car then immediately they call you also they contact On whatsapp apply . Thanks VIPcars.

Mohammad Almanthri from Oman

Very good service

S drummond

Very good service, wide range of prices and suppliers, Cheapest out of all the other companies. - Services

CN; the portal service provider is very spontaneous. I am very happy with their service.

Its really good service

Mr Mohammed Alneyadi

Its really good service
We feel good when u contact us to conform our booked which the first time that rental car company call us and send us massege
U made us trust on ur company more than before.
Thank u

VIP made me feel like a VIP!

Helen O'Riordan

So I found this lovely Company after a Google search and completed an on-line reservation query alongside live chat. The customer service is amazing and the price quoted was very competitive. I received three phone calls (to the UK) from Keith to check that I was happy and that all the details were correct which was very reassuring. I would definitely recommend VIP Cars for their booking expertise.

Customer service officer is helpful and…

Kwok Ching Ho

Customer service officer is helpful and can change my amendment online immediately. Though the price change from 348 to 438 despite I only amend the pickup and drop times, with all other the same.
Your Customer Service officer suggested me to could contact the Supplier hotline (Advantage Rent a Car) directly to check whether they can keep the same price. I tried to call them but their hotline no answer :(
So I called back to your hotline and make the change with the increased price. Though not totally satisfied but your hotline and Customer officer are helpful and could handle professionally.

very good customer care


very good customer care, keep up the good work
thank you

It's the first time that I am booking…

Shilashka Gonet

It's the first time that I am booking on this site.
And I was very impressed of the good prices.
I chat with Garry and he was very friendly and gave me a good offer recommendation
Thank you so much.

VIP assistants always go out of their…

Nicolas Wood

VIP assistants always go out of their way to find the best deals possible. they are patient and persistent (in a good way). I always book with VIP cars as their hassle free insurance included rates are always the best. Well done VIP Cars and employees.

As far as signing up and calling to ask…

emery sanstrum

As far as signing up and calling to ask questions, they were 5 stars. The price was very good. I will be using the car for 21 days. I do not know yet how good they are picking us up at airport 10:30 at night , or taking us back to the airport 21 days later, but I am sure they will be very quick and professional.


Deyab Jasem

Friendly and helpful and professional

Amy is a very good agent

Mr Mohammed Almansoori

Amy is a very good agent; the booking good and smooth. Now waiting to try the rental experience and submit another feedback

My experience with VIP cars


My experience with VIP cars , was excellent , I called the number from GB ,for furthered information ,and the lady was very kind ,and explained me all my question.
Thank you VIP !

No Reservation GUI is perfect but this…

Anders Sjöberg

No Reservation GUI is perfect but this one is close. The online chat worked well and swiftly provided me with answers to the questions that I had.

Excellent job

Zakareya Sabeel

Very good dealing , no headache, more care and friendly dealing

Reservation and hotline very efficient

Thibault de MAXIMY

Reservation and hotline very efficient. I had to change twice my reservation in a few days all went smoothly. I did not pick up the car yet so I cannot comment on the rental but at least reservation part so far so good.

Great service..

Luis Ferreira

Great service... very helpful!!!

I have no complaint about the booking…

Mr Jerry Cheong

I have no complaint about the booking experience.Price offer was so good. But after the booking, I start reading reviews about the car rental company and it was below average.
so I back out from the deal.
Your company should be aware about such reviews and not giving us the false hope of getting a good deal.

Wonderful treatment

Mr Fahad Alnamlah

Wonderful treatment
Speed in completing work

Great Service..

Furquan Siddiqui

I was really confused when i checked this site, the prices were really good compared to others but my confusion was related to which car suits me and what are the actual expenses while travelling from city to city (tolls etc).. so I clicked the "Chat now" option and had a chat with "Justin Jones".. this guy is very honest and professional.. he guided me and answered all my queries and I ended up booking a car before our chats actually ended..

Thanks Justin Jones.. you are a superman..!!

David was very knowledgeable

Alexander Reid

David was very knowledgeable, helpful and patient. I have used this company before and would recommend them to my friends.

Your service is excellent!


I typed wrong email address, but you kindly phoned me even though international phone call!

Your price was the best in all search.

Thank you very much!!

The reservation was quickly and easy


The reservation was quickly and easy. unfortunately i lost the momentum, as i have waited few days before booking the car with the offer received. I hope that everything will be fine now



Very proffecional service and friendly communication, I'll definitely recommend to my friends. Assistant Mathew helped me a lot and made my day.
Thank you.


Mr Mohammed Alarjani

.. Superior service and excellent..
.. Speed in problem solving ..
.. I thank the company and especially the employee who contacted me and solved my problem..she's really excellent.


Herick Hernandez Abigail Borrero


Garry was very kind and patient

Tiziano Tiberti

Garry was very kind and patient, he also supported me in my language and found a great offer for car rental for my trip. my friend garry is a perfect operator! thank you so much

More than perfect

Abdullatif Mohammed Issa Alfarsi

The service is excellent and the communication is perfect , also the price is very good !

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