Verified Customer Experiences
Why Travelers Choose VIP Cars?
From seamless booking to excellent customer support, our services consistently receive praise and recommendations, making VIP Cars one of the top rated platforms. Dive into reviews from verified customers who share their rental stories and honest feedback.
Trustpilot
Google Rating
Happy Customers
110K+ More
I recently booked a seven-week car rental in Australia through VIPCars and encountered a concerning discrepancy regarding the insurance cover provided by the local rental company. Despite my booking voucher clearly stating that Third Party Liability insurance was included, the rental company initially informed me that third-party property damage was not covered and quoted me over AUD 2,100 for an insurance upgrade. I contacted VIPCars and was genuinely impressed by their response. Theo Miles from their Customer Care team was absolutely excellent. He responded promptly, acknowledged my concerns, and, most importantly, took ownership of the problem rather than simply referring me back to the rental company. Theo contacted the supplier directly, challenged the discrepancy and followed up until the rental company confirmed in writing that the advertised third-party liability protection was indeed included in my original booking. Throughout the process, communication was prompt, professional and reassuring, despite the considerable time difference between Australia and the UK. It’s easy to judge a company when everything goes smoothly. The real test is how it responds when something goes wrong. VIPCars passed that test with flying colours. Special thanks to Theo Miles for his outstanding customer service. I wouldn’t hesitate to use VIPCars again and would happily recommend them.
Chris Boyce
Customer Base
5M+
Global Reach
