Customer voices shape VIP Cars
At VIPCars.com, we understand exactly what our customers look for when booking a rental car and we make it a priority to listen. With more than 15 years of experience in the industry, we’ve built our service around what truly matters: reliability, transparency and customer satisfaction.
Your feedback shapes the way we work. Each and every review helps us refine our platform so we can continue delivering a smooth and dependable booking experience across 170+ countries. Transparency being the core of our service, we believe our customers deserve clear information, honest pricing, verified supplier choices like Hertz, Dollar, Sixt, Alamo, 800+ more, along with 24x7 responsive support.
To help you make informed decisions, we’ve brought together authentic, verified customer stories from leading review platforms including Trustpilot, Google, ReviewCenter (UK), ResellerRatings, and ProductReview (Australia). These real experiences reflect the quality and consistency of the service we provide worldwide.
Explore what travelers across the globe say about us and see for yourself why VIPCars.com became a trusted choice among 5 million+ customers.
What real customers are saying about us —
“Went above and beyond to help” — Christopher Ivan Ellis, GB
Platform: Trustpilot (5/5)
“Went above and beyond to help. Stayed open for me as my flight was delayed by two hours. Excellent 5* customer service.”
“Good quality service and economical” — Carl Ciappessoni
Platform: Google (5/5)
“Rented a car from VIPCars from Manchester Airport. The collection point was just across the road from Terminal 1, an easy walk, but there is also a free shuttle bus which we used on the way back as it was raining.
Staff were excellent and the car was clean and in very good condition (almost new)
All in all very happy. Good quality service and economical too.”
“Excellent service and fast response” — Anas Al Mazrouie
Platform: Google (5/5)
“I had an issue with a minor name correction on my booking and the support team was extremely helpful. Special thanks to the team who handled my request quickly and professionally. Excellent service and fast response — really appreciated!”
“Super useful support team” — Miles Taylor
Platform: Google (5/5)
“Super useful support team. Quick and direct with Whatsapp and feel like they have your back with whatever the issue is. Also presents good prices and a good source to connect you with individual rental companies on all countries.”
“So easy, so friendly, so affordable” — WA Family
Platform: Product Review (5/5)
“VIP cars were amazing. We were nervous about hiring a car with kids on our first interstate holiday. They made it so easy. Customer service was second to none. Local knowledge, super friendly and efficient. Great value for money. We were running late for drop off so a single phone call sorted that easily. Free Airport shuttle was the icing on the cake.”
“Best help from Nathan” — Ninwecho, SG
Platform: Reseller Ratings (5/5)
"Due to changes in flight timings, we were unable to collect the reserved car at the original pickup time and requested a later pickup instead. With Nathan’s assistance, the issue was promptly resolved. Thank you, Nathan."
“I could filter options based on my” — MICHAEL.M, CH
Platform: Trustpilot (5/5)
“I could filter options based on my needs, such as the type of vehicle, rental dates, and location. The pricing was transparent, with no hidden fees, which I appreciated.”
“Got exactly what I required” — James Hinds, GB
Platform: Trustpilot (5/5)
“I got everything that I required and the information and communication was clear and informative, the vehicle type was correct in the place I wanted it without any hidden charges, the cheap price was correct with the option for add ons, some I selected and some I didn't, the whole process was easy. I was still apprehensive as this was my first time using VIP Cars. I actually did read all the information provided and in doing so I got no surprises. I'll 100% use again.”
“The perfect rental car” — Lgraham
Platform: Product Review (5/5)
“The customer service we received in picking up our car was excellent the staff were friendly and informative. There was no hidden costs and the car was clean and easy to drive. The drop off was easy thank you.”
“Reasonable insurance cost, no hidden extras” — Anne Forbes
Platform: Google (5/5)
“I used VIO Cars to rent for. Geneva Rental Card at Blandonnet shopping centre. 3 miles from the airport I got a great car far cheaper than paying the airport premium. Stephane at the rental deal was great, very friendly and helpful. The whole process was quick, easy, vignette included and reasonable insurance cost, no hidden extras and I didn't have to wait days for deposit to be returned. I'll definitely hire a car from these guys again. Thank you Stephane!”
“No extras or hidden fees” — Diana Al Harthi
Platform: Google (5/5)
“We rented a car and had a great experience. We’ve been hiring cars in Turkey the past 14 years and this is the first time that we pay no extras or hidden fees. We actually only paid what we were quoted on booking. Cars are new and Nokta is a very easy company to deal with.”
“My experience with booking the vehicle” — Sultan Mohamed, AE
Platform: Trustpilot (5/5)
“My experience with booking the vehicle was absolutely excellent! The process was smooth and straightforward, and the car was clean, well-maintained, and ready on time. The staff were professional and courteous, making the whole experience pleasant and worry-free. I will definitely book again and highly recommend this service to others."
“Fantastic customer service” — Nigel, GB
Platform: Trustpilot (5/5)
“Fantastic customer service, friendly staff that were very helpful and kept us well informed through WhatsApp messages. The car was better than expected, new, clean and tidy. Probably the best experience I have had hiring a car abroad. Highly recommend.”
“Highly recommended!” — Nicolas Andres Guerrieri, GB
Platform: Trustpilot (5/5)
“It's the first time I've rented with them and it won't be the last! I picked up my car at Rome Ciampino airport. The staff were very helpful, answered and resolved all my questions. The car was in perfect condition. Highly recommended!”
“Excellent experience” — Caan Woods
Platform: Google (5/5)
“I had an excellent experience with Roy during my recent car rental. From the moment I arrived, they were courteous, professional, and efficient. They clearly explained the rental process, went over all the necessary documentation, and ensured I understood the terms of the agreement.
What stood out most was their friendly demeanor and willingness to answer all my questions with patience and clarity. They even offered some helpful suggestions for local destinations, which made my trip even more enjoyable.
The vehicle was clean, well-maintained, and ready on time. Thanks to Roy, the pickup and return process was smooth and stress-free. I truly appreciate the high level of customer service and would happily rent from this location again.
Highly recommended!”
“Excellent Service Amsterdam sixt” — Karthi, GB
Platform: Trustpilot (5/5)
“Excellent service. Amsterdam sixt reception messed up the booking number and said have booking cancelled one telephone call VIP car rep sorted that out immediately. very happy with VIP cars”
“Really helpful” — Chefozy, SAU
Platform: Reseller Ratings (5/5)
I had some questions regarding my booking. I got all answers during from Whatsapp app.. So far so good thanks."
“Great value - Excellent experience” — Tomlinson, GB
Platform: Trustpilot (5/5)
“Despite being dubious about booking due to the vast negative feedback my experience was excellent. Booking was easy, the price was fantastic, pick up and drop off was again excellent. Yes, it is a large deposit on the credit card but it was reinstated within 2 days of dropping the car off and not 30 days. The car wasn’t the car I chose but a reasonable replacement was provided. Don’t expect a brand new car for the money you pay. I was happy that I wasn’t badgered either about taking out extra insurance as it wasn’t even mentioned, although I had taken out my own standalone insurance before getting there. We did book in October half term so was quite quiet but might be manic in summer? It’s about a 5 min walk from the airport over the road and not with all the many other rental companies in car park east, Malta airport. I was hesitant in writing this review because I wanted to make sure that my deposit was returned first as that could’ve altered the tone of my review completely. All in all - very good, highly recommended and would use again!”
“Refund you instantly” — Alpha Sondisa
Platform: Trustpilot (5/5)
“Really amazing service guys. Although I had a small issue with my booking, Alex one of the consultants, helped me out beautifully. Their answering service is incredible and very fast. They even refund you instantly after your request. Keep up the good work guys. Thank you”
“Excellent service received” — Liz Clarke
Platform: Google (5/5)
“We absolutely love using VIP Cars for all our vehicle rentals in Mauritius. Excellent service received from Kathy Forks today, super efficient makes booking seamless. Thank you VIP Cars !!”
“Dealing with this company was a breeze” — Jo Crownshaw
Platform: Google (5/5)
“Dealing with this company was a breeze, with outstanding rental rates making the experience even better. When I encountered a minor issue, I reached out to the help centre and was promptly connected with Dan Chopra. He provided all the information I needed about my booking and was incredibly helpful throughout the process.”
“I like this website because you can use” — Alessandro Lambrocchi, TH
Platform: Trustpilot (5/5)
“I like this website because you can use a debit card to book the car, and just leave the credit card for incidentals.”
“Quick and clear help about debit card validity” — Kimmo Aalto
Platform: Google (5/5)
“Sherral John gave us quick and clear help in good english, when we were in doubt about our debit card validity at desk. I read somewhere in your rental info that only credit cards were valid, but now we are confident debit is ok too.”
“It was easy to book” — Mark, BA
Platform: Trustpilot (5/5)
“It was easy to book and I am glad that I did not have to pay the full price straight away. I also managed to cancel my booking, when needed - the refund was quick. Thank you”
“Having booked a reliable diesel with” — Michael McDevitt, IE
Platform: Trustpilot (5/5)
“Having booked what I thought was a reliable diesel, I turned up at sixt and was offered a alternative car with increased insurance. On my return, I received a call from VIP and was given a full refund of the extra charges. I have to say, thanks VIP, fantastic that you got involved, dealt with this in a polite and efficient manner...... and refunded the additional costs. Great service. I will definitely book again with VIP Cars... Thanks again and sorry for the confusion.”
“Very clear choice of cars along with” — Heather MacLean, GB
Platform: Trustpilot (5/5)
“Very clear choice of cars along with the companies providing them.
The full cover insurance very reasonable as was the cost of our car hire.”
“Excellent customer service” — Ross J.
Platform: Product Review (5/5)
“CAROL helped me on live chat with a mistake I had made when making my booking. I had entered the wrong email address and I wasn't able to access my booking information!
CAROL was very helpful and patient in helping me update my correct information and making another booking.
Very kind and helpful.... 5 Star Service.”
“Helped me with the terms, refund and closed the reservation” — Waldemar93
Platform: Trustpilot (5/5)
“VIPCars helped me a lot during the issue with the car reservation. The contact was fast and clear - no extra questions, just pure and perfect client care. Roy from VIPCars was my helper and he was really professional - helped me with the terms, refund and closed the reservation. Thank you!”
“VIPCars.com is the best for your car rental search!” — JMC, PA
Platform: Trustpilot (5/5)
“Love to do my car rental with VIPCars.com. Always get the best deals and my favorite part is when doing the reservation the option of insurance coverage is always provided.”
“Helpful in guiding me on car hire and specificallly insurance” — Anthea Rowan
Platform: Google (5/5)
“Carol Hope was super speedy and helpful in guiding me on car hire and specificallly insurance. It's a minefield out there so directions like that are very helpful. thank you, Carol!”
“Reliable service, and good flexibility” — Luke Cosh
Platform: Google (5/5)
“Reliable service, and good flexibility. I had to buy insurance from the rental company (Avant) because I only had a debit card not credit, and having previously bought insurance through VIP, I called them up to discuss - they answered immediately and cancelled my policy with them, so I didn’t have to double pay. Top marks.”
