VIP Cars Reviews

Excellent

Based on 1736 reviews. See some of the reviews here.

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Our Customer Reviews

Very easy to use

Emma Young

Very easy to use and only takes a few minutes to go through the details. Very reasonable deposit.

Outstanding communication and service

T. Grill

Outstanding communication and service.
I had a problem with the car rental company and VIP Cars was not only enormously helpful, but solved the whole problem very quickly and to my fullest satisfaction.
I strongly recommend VIP Cars.

Very good

ANDREA B

Very good, all Excellent.

Great price but website could be improved

Accountant

Great price but I had to call to ascertain whether there would be an additional charge for an extra driver so not enough information was displayed on the website to allow meaningful comparison.

I called from Australia to book a car

Gaz Ahmedi

I called from Australia to book a car, for certain reasons I could not complete my booking. Sometime later I got a call from VIP Cars asking if everything was alright and if I needed help with anything, since it was not, they then patiently helped me through the whole process.
VIP Cars was an absolute pleasure to deal with and i would highly recommend them to anyone thinking of hiring a car.

I paid what we agreed on the conctact

PAOLO LUCA PROTO

I paid what we agreed on the conctact , no hidden fee. I got as SUV a Grand Cherokee with full optionals. Great experience. I would like to have more explanation about the insurance included in the fee

US tour

Leonardo Lauria

Very good. Next time I get back to US I will contact you for sure.

Efficient and cheapest price

Evie Yeap

Quick, easy to use, cheapest price we could find and staff were very helpful when there was a slight error we had made in the booking

Online booking was great

Brett Williams

Online booking was great, easy to do. Lets see how the rest of it goes when we arrive to collect the car in a few weeks.

Perfect.

Stefano Lattanzio

Excellent, great prices, simple procedure, all clear.

wow!

HKS

Great pricing !

I am an eternal client of VIP Cars

Gail

I am an eternal client of VIP Cars. I enjoy the level of customer service and I have already recommended it to several persons. I will continue to recommend it.
The few points of “little friction” are minor in comparison to my overall experience of assistance and benefits.

The booking was easy

Michelle W.

The booking was easy and the conformation arrived about 5 minutes later.

Awesome service

JD

feeling very informed after a great phone call after a cancellation. Re-booked and felt more comfortable after this

Thank you very much .

Mahmood Alomari

Thank you very much .. hope that we’ll deal for as again 😊

Best price I can get.

Sam Adi

Best price I can get.
This is my second time renting a car with them in Washington DC.

I had no problems at all

Nicolas Hickman

I had no problems at all. Picking up was quick and easy, we were serviced by a friendly gentleman who could speak English well, and so was the bringing back. It took only a few minutes and off we went.
Likewise, emails were quickly responded to with the right info.
Thank you very much.

Excellent

Sébastien Nelis

Easy, fast and trustworthy 😉

USA Vehicle Rental

Geoffrey Rodrigues

Found the site user friendly and very easy to navigate with plenty of options for rental vehicle selection

there were some technical problems …

Liju Wang

there were some technical problems while i booked on line with VIP Cars. The representative named Justin had been very helpful throughout the whole conversation over the phone, even though I couldn't understand for some parts in the contract. He was really nice and patient to explain in details and made sure i was fully understood for the details. I think that's the kind of ways every customer should be treated.
And Justin is the guy who does everything he could to help solve the issues. VIP Cars is lucky to have such good employee as Justin in the team. that's why i gave him a 5 star review

Everything was fine

ToWaw

Everything was fine. There were some small issues, like:
- some scratches on the hired car (but interior and external condition was perfect),
- some additional money blocked on the car, which was not very clear why at the beginning (something like 'protection in case of hire prolongation', but all was returned).
Finally, I'm very satisfied.

I found the website easy to navigate …

Craig W

I found the website easy to navigate and all the information I was looking for, e.g. insurance cover, was clearly stated. I haven't picked up the vehicle yet but if that side of things goes smoothly then the experience of hiring a car in another country was quite pleasing.

No lock-in, good customer service, good car, price was fine

Mark Clayton

I had to call VIP cars with a query and an alteration and their Customer Service was great. Also the Customer Service at Sixt (the car rental counter) was great, and they gave me a lot of choices of cars with free upgrades, and were patient while I googled things on my phone to decide. It turns out that VIP cars was a bit more expensive than another aggregator site I could have used, but if I had really been concerned I could have cancelled the VIP cars booking for a full refund. In the end I wasn't that concerned so stuck with the VIP cars booking - it was certainly a lot cheaper than booking direct.

great car

Ruben

great car, great service, reasonable price

Everything like it have to be.

Bobby70437

Everything like it have to be.
Very good option to other retailer.
local phone number with good service.

Great experience

Claudia Joerissen

The team in LA where we picked up the car did an awesme job. They had to manage a ssytem break down late in the evening, with everyone staying friendly and polite, and doing their best to get the job done. They even found us the exact spec car we wanted. Similar on the return after 3500 miley - swift and professional so we could immediately catch the shuttle to the terminal. Anytime again.

Recomended rent a car service

Syed Nabeel

I had experience of booking a car from vipcars.com for Florida.
It was smooth and easy, I will recommend any1 to use this website for peace of mind.

A very good and seamless experience …

Zahid Sarosh

A very good and seamless experience right from the start. Christy was very helpful in arranging teh right vehicle as per my requirement and provided options for pick up and drop off locations as well.

Thank you guys

Ayman Wadi

Thank you guys , until now no problem .

Regards,

Excellent

Domenico Murdaca

Great welcome, no problem whatsoever, all as scheduled

The car was good

Fabio Adamoli

The car was good, no problem during two weeks. However I think that the whole rental cost is quite high.

Very good service

Alessandro Bonelli

Very good service . Perfect car. Too long long the car's withdrawal operations

Great Car !

Jan-Peter Eil

Great Car !
Great Service

Easy booking

B. A.

The booking process was very userfriendly and easy and the prices were great

Fantastic car service

Pierfrancesco Pantanella

Fantastic car service. Next time clean up the car better

Overall very smooth experience

Marco Locatelli

Overall very smooth experience: the service was very quick once we were done with the paperwork. It took around 15 minutes to fill in the papers, take our car and go, and 30 seconds to leave it because it was all done already.
The car itself was clean and in perfect condition.
I would recommend it to anyone who wants to do a trip around the USA.

Very good service

Alberto Sarti

Very good service. Fast and quite new cars. Good price as well.

Feeling good renting a car

Daniele Enrico Butti

Excellent!!! The best experience I’ve ever had in renting car.
Thanks a lot

Recommended

Ciaran

Good efficient rental site with prompt replies to any queries.

feedback

Mariusz Kaszewiak

Website says that child sets can be hired on arrival but this was not true as there was no office of the hiring company and car was delivered to airport parking without child seat and without podibility to get one as office was 60 km from airport.

Easy to use website

James Roberts

Easy to use website, great price and follow up call to make sure everything okay. Great service.

Professionalism

Ferdinando Mattana

Seriousness, professionalism and speed for return at end of rental. Thank you

Fully Satisfied

Gustav Wizemann

nice car / very good gas milage / no issues at all / easy to rent / easy to drop off / bery little bureaucracy / very gruendly and helpful staff

Excelent

Fernando Ortiz

Everything was OK

Great rental experience

Downtown Dugway

Great rental experience- the car, rental agency, etc. were all 100% satisfactory, nothing too exciting but no problems either. But the rental through VIP cars was significantly cheaper than anything else we found. I'd definitely rent with them again.

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