VIP Cars Reviews


Based on 1431 reviews. See some of the reviews here.

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Our Customer Reviews


Mark Roberts

Great price.


Gavin Schirmer

Good services!

problem free and reliable

Marcin N.

we arrived at alamo, picked up the car, drove all around Florida and returned it a week after. Everything went very smoothly. Highway tolls were charged a few days later on my credit card.

Great service great price

Lazaros Konstantinidis

From the reservation till pic up the car everything is in one hand excellent service on the Car rental complications with anything the car was great and the price better...

Alamo Rental Car in Miami Beach

Thomas H.

Great service, friendly and helpful. We didn't have any problems while renting the car. We would rent a car at Alamo again.

Very efficient

Gil Amzalag

First time I got the car without having a desk service. Everything was automatic thru a machine, it was fast and smooth.
The registration was clear and includded all insurances.



Borut jenko

Good Service

Keith Dunsdon

Excellent service, easy to use.

Just awesome!

Ian Archbold

From the moment I arrived to pick up my car (V8 Mustang) I was in heaven, great service, really helpful and very simple!

I'm glad to rent my car with VIP CARS


I'm glad to rent my car with VIP CARS.
i pick up my car on las vegas and drop it in los angeles. there are free shuttle to take me to the airport.
just one point : i had additionnal fee with this rent 2 weeks after drop my car

excellent car hire


Hiring of the car was done on line,the rate received was the best i could find, pick up of the vehicle was done with no problems, i would certainly use this company again.

Excellent service.


Booked online for a price much cheaper than local travel agent. Arrived at LAX to collect car and everything went as planned. Even got a complimentary car upgrade.

Great service


First time booking through VIPCARS and it was great, got a good deal and also a better car than the one requested. I had some questions con my bill and their support desk was always nice and helpful. I definitely recommend it.

Got a great deal


Would totally rent again. Got a great deal without even asking...

No problems at all.

Tomaz Nagode

Generally speaking, I valuate my experiences on my further necessary involvement servicing of your service. More I need to do later on, worse is my experience.
In your case, there was no later of my services needed at all.

Thank you for that.

Good Rental Company

Bartosz Wieclawik

Everything works fine. No Troubles, no cheating. You get what you booked.

Great deal for a 2 week rental in Los Angeles over Xmas 2016

C CHRISTOFI - Australia

Booked online with VIP and within a short time I actually recieved a phone call to assure me of their best attention at all times.

Basically booked through VIP an Alamo LAX pick up and drop off at far better rates than any other car rental site, even better than direct.

Paid a small holding deposit and then the balance direct to Alamo on pick up.

The booking was seamless and no hassle through VIP and saved a lot of looking around through other web based portals for the best deal, VIP was the best deal that I could find.

Definately will use this service again when I next book a vehicle anywhere in the world...


Ali Alqaseer

Professional, reliable and best price.

Great Company

G Thomas

Easy to see the price and extras that are included. Only complaint is, it quotes the deposit in local currency but is taken out as Euros so price is a bit higher. I would recommend to friends and Family.



New car, very cheap and we were able to choose our car.

Very fast in service.

Very good customer care service


I have been renting cars from VIP cars for a few years, and I never had any problem; cars were always available at selected locations without any inconvenience.
A couple times that there were some small website/server problems which did not allow me to complete the reservation, I promptly received either an email or a call from the customer care service to clarify the problem and quickly complete the reservation.

Good service at good price


We were satisfied with VIP Cars and Alamo. No any problem with the reservation or payment. Everything was correct.

Good assistance

Nicolas Q

I had a lot of modification regarding my reservation and I called their service and they were helpful and efficient.



Friendly service to my satisfaction

very good servive

Reuven Lippmann

definitely I will recommend VIP Cars to my friends.

hassle free


everyone was extremely kind and helpful and the car was in excellent condition

Very quick


Price much cheaper than from the car rentals


Nancy Whitley

All great!!!!

Great service, great rates!


Booking was easy and fast, with a great selection of cars. Will definitely use the site again

Toller Service buche zweimal im Jahr

Thomas Strecker

ein Superservice ich buche zweimal im Jahr bei und bin mehr als zufrieden 👍
Auch der telefonische Kontakt ist überhaupt kein Problem und sofort verfügbar
Die Preise sind sehr gut und günstiger als bei allen anderen Anbietern
Fünf Sterne sind auf jeden Fall gerechtfertigt 🍀
Viele Grüße aus Deutschland
Familie Strecker 😊

everything was ok

Marco Eipper

rented a car for 1 week in Miami. vip cars was the cheapest and there was absolutely no issue. car was good, no problems through the whole process
good experience, I can recommend

Nice service


Everything was fine. VipCars works together with good partners, where your can choose your car.

Rental car made easy!


I discovered VIP Cars while researching rental cars online at another company when an ad for VIP Cars popped has been the most rewarding pop-up ever!
I couldn't believe it but I tried it anyway and since then, it has become MY car rental company!
I've recommended it to others who have also enjoyed the ease of the experience with VIP Cars...I've used it throughout the USA and the really works!


Rana Diab El Harake

It was great
The customer service department was very cooperative

best customer service

Stefan Gack

I needed some important informations and the contact with mails worked exellent.

Late night Orlando pick up


Excellent service no hassle at airport even though we were the last plane at night,a relief after a long flight, return was just as painless great service and great value. I will use the company again and recommend the company to anyone.

Excellent service

Timothy Crewe

Thank you for the excellent car & service that was provided to me for the 5 weeks I had the car on hire from Alamo.

no problems

Sonja Wolf

booked over the internet
picked up the car with no problems
invoice as stated
would do it again

Great service


Excellent Service!!Wow , we had such a great experience here.So fast, So friendly, me and my family got the right car for us for a great price.The staff was amazing. Drop off was pretty simple and easy. Would definitely use them next time I visit India from California!!

Very friendly and warm reception.

John Russouw

With our arrival at Walvisbay everything went well. We were greeted friendly and staff very helpfull and full of jokes.

The only problem we experienced was with the return of the vehicle. It was Sunday and the office was closed. We were not sure who to give the keys to as this was not discussed when we collected the car.
We asked around and eventually some airport staff who did not sound very sure about it themselves said we should put the key in the "postbox". There was no "postbox" for Bidvest. Only Avis and two others. We put it in the Avis postbox but was uneasy about it.

My only recommendation will be that you discuss this with your clients and maybe put up you own "postbox".

I will nonetheless recommend you to my friends.

Berlinda Russouw

Keine Probleme bei Alamo Miami

Roland Häberli / Switzerland

Alles hat bestens geklappt. Keine aufdringlichen Zusatzabschlüsse vor der Wagenübergabe verlangt, unkomplizierte Abgabe des Wagens.
Der Wagen war allerdings schon ein ziemlich älteres Modell, in Texas eingelöst. Funktionierte aber problemlos die ganzen 4 Wochen

Overall good service

Fredrik Bosman

Rapid clearance at the front desk. E-pass had not been mounted in the car, I had to turn back to get one. Very good car. Decent service upon return.

excellent service


excellent service and car choice will use again on my next trip to USA . Allan.New Zealand

Great company, superb service

Anton Madirazza

Before I used VIP cars, I was paying a lot more for renting a car. I just love the really good customer service and the choice of cars on their web-site is amazing. I don't look anywhere else any more...



Friendly and professional service and very helpful.
Will be using again.

Easy booking


Easy to book with good prices

Good Experience over the Years - just over 4 years now

Matsebe Phasha

We have been clients of VIP Cars since 2012 and we've been very happy with their service - Client Services as well as their Unlimited Mileage offering.

In the recent years VIP Cars has improved to such extend their Call Centre would even call clients after an online reservation has been made and there are no cars and they would go all out within their parameters to secure a car for the client.

I vote for VIP Cars. Thus far experience has been good.

no problem at all and good service

Raul Herrero

The car was ready when i get, just washed it, in good status. I used 3 days and was easy to get and return.

efficient process

Frank Yiu

its easy to book car within your budget and pick up locations are convenient. Staffs are helpful with professional altitude.

Fully satisfied

Stefan Kipfer

Everything went smooth, the way I would expect the service to be. I can highly recommend vipcars.

Good, but not superb.

Micael Hellstroem

When we got the car it was new washed outside, but inside there
were more to wish. Specially on the seats in the back.
And we found it a little unconvenient since one of the wheels in front were unbalanced and caused vibrations at 70 mph.

Great company to deal with.


Picked up car in Boston. Friendly, pleasant and helpful counter service.
Good price and car as described. They were happy to accept my debit card as I don't have a credit card. I just needed to provide my flight itinerary. No issues whatsoever and will be happy to use this company again

Best Customer Service

Anthony Flood

Myself and my family which included a 6 month old baby arrived at Orlando International Airport just as Hurricane Matthew was about to hit. Our vehicle was ready and waiting for us with all the paperwork at hand ready for completion. The airport was closing down and everybody was in a tizzy rushing around. We found the the staff at VIP desk to be calm, and efficient in the face of all the turmoil and confusion. . We were not familiar as to how to install the baby seat and the garage staff took the time to show us how it was fitted. They then proceeded to give us verbal directions and updated the Sat Nav. to show us how to get to the nearest supermarket was so that we could get provisions as all shops would be closed till at least the weekend. A travel restriction was about to be imposed by the Federal Government and without the help of the staff we would not have been able to comply with the curfew.
Three weeks later when we returned the vehicle we found the same courteousness extended to us. The staff assisted with off loading our luggage found us a trolley for our cases and assisted with the baby.
I have no hesitation in recommending VIP

Excellent service

Gregory Donegan

Easy to deal with. Quick access to car, little or no queues. GPS was excellent providing wifi & with 35 mins of international phone calls. I will use VIP cars again.

Everything was OK

Dariusz Kujawski

Car was in good condition. Staff was friendly. Everything was in time. In the future I'll rent a car in VIP Cars.

The easiness and swiftness while booking


I had a great experience with this company. The extraordinary service really satisfied me, especially the easiness while booking the car, as well as how spotless the car was. Overall, this company is outstanding in their car services, and I highly recommend it. In the future, I wish to see more cars of automatic engines with diesel fuel.

Good service

Amy DB

Quick and easy - no hidden charges

Good service


We rentet a car from Oakland Airport for a month. Everything went fast and easy and we even got a lagrer car than we had ordered and were going to pay for.

Really good car

James Neville

We hired a car in Boston and drove to Quebec city,Montreal,Toronto,Detroit, St Louis and left it back to Chicago..have to say it was the service and rental we ever had on our travels

Superb service

Conor McKinney

We arrived into LAX very tired after a long flight so getting our car quickly was an imperative. I couldn't believe how efficient the VIP's service was. 5 minutes in Self-service & we were on the road in car if our own choice from a selection of many. Fantastic.

Later on, on our vacation, some fool damaged the car by reversing into it but VIP took it in their stride & gave us absolutely no hassle whatsoever.

I couldn't recomnend VIP any higher.

A truly Customer Friendly service.


Car Rental

Robert M.

Does what it says on the tin.

Great service


Very friendly, reliable, on time

Excellent service!!

Rasha Abourayya

I recommend VIP Cars, accurate and always great prices and most important easy to reach by phone or email. Their customer services representatives are professional and very helpful other than being very polite and trying to help to the most.
I consider myself lucky dealing with this company.

Yozsef Kiss


A brokerage company vip cars all the best There was a problem retrieving the car company Budget Does Vip company cars has agreed to refund the money that had been taken to find I am grateful to them Yozsef Kiss

excellent service!

Tom Li

Hi All,

I've made a reservation for a Rental car weeks ago.
Right after submitting my reservation I thought to upgrade to the next higher vehicle category.
One email and 3 hours later >> changed, booked & confirmed! (VIP even called if they can assist)

Couple of days later I have decided to return my car earlier as planned, and in another drop off location in Florida, one email & 1 hour later>> done by VIP customer support!

This is awesome! And, it was the cheapest rental car in my time frame, I have cheeked all of them :-)
Many thanks to Harry M. who supported me so well!

I am working as a call center supervisor and know the business!
VIP rental car support is outstanding!

Hope this helps,

Tom, Age 43 from Germany

great experience...


the online experience was great... and everything the online site was giving was honest... the people i had to deal in the island was very good, very polite and i did not had a problem at all... i wish the car i finally got was new (because of what you see on the site when you are booking) but the overall experience was so good that i forget it during my trip.

VIP car rental service

Ziv Sela

This is the second time I reserve a car through vipcars.
In both rentals, the proce was cheap and the service was great

Great booking, insufficient support

Jacob Mahlangu

Efficient booking system but needs there's lack of certainty on purchase of additional insurance. My experience was messed up by indifferent staff of contracted rental company. When doing the booking, information says additional insurance may be purchased from the car rental company. However, the company told me I should have purchased additional insurance from vipcars. Sadly, I was left exposed!

easy and convenient

Bilal Noorgat

everything was very professional and easy. no hassle

Excellent service delivery

Jurgen De Clercq

We had a rental car booked through VIP cars; while it turned out (afterwards) that the selected car was no longer available, VIP cars proposed us another car which was even cheaper.

Very good service.

Wojciech Marcinczyk

Everything was fine with one exception: waiting time for Alamo bus taking me from LA airport to the car rental was terribly long!

Thanks for yours excelent service.

Miklós Oláh

Thanks for yours excelent service. See you in the next time. Once again THANKS AGAIN! Good service, good car nothing need more!

Excellent service!

Lisa Dolan

Reserving a car with was easy and it was the most economical site online. Afterwards, I needed a formal receipt for business expenses and sent an email. Amy responded. She was friendly and extremely helpful. I was given the receipt in 24 hours and she called afterwards to make sure I had received it! Thank you so much, Amy! Very much appreciated! Excellent service!

VIP Cars

Wade James

Hassle Free and paid the price quoted!!



good price and quality

Great Service

Anahera Hemming, Hamilton, New Zealand

Booked a vehicle online from NZ as were visiing LA for 11 nights and had a fantastic time.I felt prices for vehicles were very reasonable also. Great service on arrival, only hiccup was we arrived to the airport late around midnight and was a big line of people there to collect vehicles like us with only one person serving. He was however very friendly and did apologise for the delay and we soon forgot about the time it took. Would definately recommend to friends and family. Thanks so much. We can't to come back soon and would hire there again (through Alamo).

Clearly stated conditions.

Peter Embleton

Some other North American sites quote rental rates that don't include any damage insurance. That is only clear somewhere in the fine print. VIP Cars clearly states what is included.

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