VIP Cars Reviews


Based on 2519 reviews. See some of the reviews here.

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Our Customer Reviews

Good Live Support

Kharla Arguetta

I had a bad experience because i had to change a reservation, but the person at Live Support helped me, and I´m good to go now.

Fantastic customer service

Paul Wilson

Fantastic customer service. Answered all of my questions quickly, and stayed with me throughout the booking process without me having to ask. I'm very impressed.

I had some issue with reservation and…


I had some issue with reservation and been helped by Adam Smith.
He is not only professional to make everything so clear, but also very kind and polite. He is just so great!!!
I've been using for several years with satisfying service, but now I have one more reason to come back, also recommend to friends.

Thank you so much, Adams.


Rakyta Patrice

THE SERVICE IS TOP AND THE FOLLOWING OF THE REMINDERS.All is done at the service of the customer it does the good when we are very remote2 and it is safe

5 star

Edwin Rawson

Easy and quick to respond to any of my questions


Geundeock Lim

the guy who helped me with modifying the return date was very nice and helpful.

Esperienza positiva


Abbiamo prenotato una Toyota Rav4 per Maggio 2019 (14 giorni) ad un prezzo davvero stracciato rispetto alle altre compagnie. L'unica pecca è che abbiamo dovuto chiedere maggiori informazioni al Live Support perché non siamo stati in grado di capire autonomamente quali assicurazioni fossero previste da contratto ed altri piccoli dettagli. Se non avremo sorprese al nostro arrivo possiamo dire che è il miglior sito per noleggiare auto in assoluto! Grazie

Garry at VIPCars is 5 star!

Scott Chapman

Garry was a great help and sorted everything out for me with my car hire for when I fly over from England. So cheers Garry and I would recommend to everyone!



Good more than anything

It all has been easy and efficient

Antonio Domenico Casillo

It all has been easy and efficient. Hope that the rental experience will continue as well as it started

trip to USA

Adrien Panel

good car and good service

Abbiamo fatto una prenotazione per una…

Mr Sartori Flavio

Abbiamo fatto una prenotazione per una macchina a noleggio a New York. Amy è stata eccezionale, ci ha consigliato vettura e la proposta di prezzo è stata imbattibile. Tra 3 mesi ritireremo l'auto, speriamo che vada tutto bene come è stato fino ad ora. Grazie

You are free to choose your car in a…


You are free to choose your car in a category and the reception at the return was extremly fast. I will repeat with this company in my next trip to US

Good price

Edgar Fernandez Dominguez

Good price, quick check in and out and great service.

Great service

Tal Bitty

Great service
Called minutes after the reservation for confirmation


Matthew James

No problems :)

Very fast and clear reservation…

heer Paapst

Very fast and clear reservation procedure. The satisfaction-call after the reservation makes the reservation even more trustful.



amazing service all over... from start to finish

Easy rental process

C. B.

Easy rental process, immediate confirmation and feedback. Now it is up to the rental company to provide us a great car...


Mohammed Kawari

It’s easy, accessible and accurate way getting information from an agent..
They assessed me in knowing that status of my reservation and type of accepted Cards..

I am pleased to the service they provided

Amazing company

Ahmed ABU Eid

Amazing company , I trust only this VIP car's

Excellent Service by VIP Cars

Khurram Nazir

My first experience with VIP Cars was excellent as i got a good hire rate and received the car hire confirmation voucher in time (before my travel). Also, the car was made ready at our arrival as per plan with no hiccups.

Highly professional


Highly professional, Quick response and helpful staff
Thank you alot

Great service & reactive


Thanks for the assistance!
PS: I have made the reservation thanks to the bot on your website. Otherwise I would have booked through another website..
Thanks again for the great help and reactivity.

Great company

Jody Harris

Cheapest rental we could find with a drop off in Dallas and pickup in Atlanta. With family all over the country we have to get a car with unlimited miles and a big trunk. VIP works to find the best value that meets our many needs. We have used them 2 years now and will many more years to come.



We had a very good experience booking though VIP Cars

I came across Garry on the online chat…

Mohammad Hussain

I came across Garry on the online chat access. His service was amazing and truly helpful in all aspects of a smooth transaction. Such care and service by a staff reflects upon the organizational values. Keep it up Garry. You are a super star. 5 for you it goes my friend.

Thank You

Orcun Ünal

good service - everything was perfect!

5 Stars

Amir Adwan

deserve a 5 stars for there service .thanks you vip


Anton Mages

Top prices.
Absolutely fast and uncomplicated cancellation procedures.
Responsive and competent staff.

It is my first time booking throw this…

Mansour Alotaibi

It is my first time booking throw this company I don’t expect this kind of services they are helpful and clear with good communication they upgrade my car reservations thanks

My family is in the process of planning…

Mr Ashmead Ali

My family is in the process of planning a "Home Alone" sized trip to Florida this December. My sister in law received text messages from one of your sales rep who alerted her to a lower priced quality package for her family. I asked her to hook us up and before I knew it, I got a message from one of your sales rep and I now have a cheaper but quality rental. Thank you very much!

This worker went out of his way to make…

Robert Hoffman

This worker went out of his way to make sure I would get the best service possible. He was honest with what he could and could not do, spoke or communicated online in a very professional manner, was courteous, respectful, and was willing to whatever he could to make sure I would be a satisfied customer. I am a very satisfied customer in large part due to his service in making the product one that would meet my needs. I would highly recommend this company to others searching for rental cars.

Great service!!

Erik van Driel

Booked a rental car, contacted next day that they found a cheaper option for the same car. Quick response via Whatsapp, clear communication...and patience until I sorted out some issues with my bank. Great service!!

The booking was very simple


The booking was very simple. Also the service was great. When I picked up the car at Logan Airpaort the waiting time was less than 5 minutes.
I was satisfied.

Everythink was ok


Everythink was ok, woman at online service was very heplful.



fast, easy and great value

Positive experience

Wladyslaw Szymanski

I had a very positive experience with VIPCars. Easy to navigate Website, simple and honest booking procedure and very good value for money.
I will do my future booking with VIPCars.

Hallo Matthew,

karlheinz sutter

Hallo Matthew,
Thanks for your help
the booking is now complete
you helped me a lot
My first attempt to submit the associated rating has not worked out
I will try again with your new link
thanks for your work
many grateful greetings

Garry was absolutely fantastic

Courtney Johnston

Garry was absolutely fantastic - his service was second to none and he was very very helpful. Even when we pushed him hard on delivering to our budget, he was able to meet our needs. Would 100% recommend this company - all due to Garry being so great!

Was a Great experience with VIP car’s…


Was a Great experience with VIP car’s customer services, I also would like to Expriss my deep thank and appreciation to Mis. kiara, she was very supportive and responsive timely



thanks very much for fast reply for my request

Really helpful people both on email

Mrs Jorun

Really helpful people both on email, chat and phone. We got a really good offer and are satisfied with that. Looking forward to get the car and our holiday now.

Best price for our car rental in san…

Rich Hicklin

Best price for our car rental in san francisco. Really helpful guys & the online chat is super fast & straight to the point.
Deal with main rental companies like Alamo.
Defo give them a try

Quick Response

Aina Koppernes Olstad

Great, responded quickly.

I booked a car with VIP and had to change my booking.


I booked a car with VIP and had to amend my booking time. I used the online Chat and Garry helped me to amend it in the blink of an eye. Was a terrific experience and he provided swift and professional service. I would definitely book with them again.

Very good back-up service

John Western

When I injured my back, Garry was very helpful in helping me reorganise my travel plans. Very good service from VIP and I would recommend them.

Excellent System, Live Support

Mr Minsoo Kim

Though I am currently living in Korea, I could get a help right away.
I thank Amy Jason for a great support.

5 stars for unprofessionalism and…

whatever whoever

5 stars for unprofessionalism and cheating.
Otherwise no one would read it - right?
If you can stay away from booking with them. do so.
I booked and paid as per their web page offer, than got told the car i paid for, is not available due to "high demand" but "how lucky the were" to find me a deal with an other rental company, which I have to pay at their counter at pick up. But wait, now I'm paying twice? No, how generous, for the lousy service the charge about 20% or $132.- and refund the rest... Hence I paid the lousy service and the car it self and where ending up with the same or more money spend than with other competing companies.
Also other companies checking availability before charging and booking.
VIP Cars not so... on email no comments about this - one can see the normal trained and studied answering pattern stereotype--- bla bla bla.
Conclusion I would not even give one star, but again then no one would read it.
Thanks VIP Car for the experience - but never again on my side and I hope the Grape Vine is working this time.

Great service and I got all my…

Richard Waddington

Great service and I got all my questions answered in a timely fashion . Would definitely use this service again

5 stars, because if I give them 1 nobody will read it


OK, I put 5 stars, because you may have already booked with VIP cars, unfortunately you've probably already been scammed. I booked a chevy suburban for a US trip. I paid $200 down payment, and they sent me a ticket for AVIS. When I arrived at AVIS in LA, they basically didn't want to hire me the car for the price VIP had negotiated and tried to hire me a smaller car at a higher price, they then told me my card was being declined (my bank didn't receive the transaction), then AVIS sent me to a back street car hire place which magically took my card - there is something irregular going on between VIP cars, AVIS and a small back street company called LA express - please don't be scammed

I made an order and after its approval…

nir shelef

I made an order and after its approval I wanted to change the category of car.
I went to chat on the site with ADAM SMITH and received an immediate, courteous response and services until the order change to my satisfaction. Well done!!!

Good company

Mr Yousef Almansoori

Good company, wonderful staff and prompt response nice experience


Frederick Davy

Christy was patient, and very helpful1

Quick and efficient


Quick and efficient - Thank you Kiara for great service!

Customer service

Janet Potter

We haven't hired the car yet, but based on customer service when booking and online chat the company is great. Just spoke to Kiara who is very friendly and helpful.

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