VIP had the best rates for a compact car at DAL (Dallas- Love Field, USA). The only thing the VIP website was not fully up-to-date about, was the fact that all car check-in at DAL is now at the car rental lot (not at the unoccupied rental car desks at baggage claim). But the shuttle ride was quick and short (<1 mile) so the on-airport vs off-airport check-in was not a deal breaker.
Joanne Lazzaro
2023-05-24 05:21:20
Booking was easy
5
Booking car was a good experience. I wanted to book the rent of the car and did not want to acquire an insurance. By mistake, the insurance was charged and then I called and Andrew from support team was very solicit and assited me in order to cancel the insurance right away. I'll do another review after I rent the car.
Marcela
2023-05-24 06:27:02
Ease of booking.
4
Ease of booking as it took away hours needed to search the best deal. But realised the insurance apparent not from the respective car rental but another 3rd party. This make implicates claim if there a claim as car rental cliam it on clients. Thereafter we need to submit a separate claim to the insurance company. Ideally the insurance should come from the same rental company rather than to a third party.
Mike Koh
2023-05-18 16:49:25
I would like to thank Richard Angelo for the excellent service…
5
I would like to thank Richard Angelo for all his help with a question after a booking with query on the chat service, this was promptly actioned and answered with documentation forwarded and received. The process was simple and easy to use. Definite 5 star worthy!
Paul Harris
2023-05-19 00:09:26
Very Efficient
5
After an initial issue with my reservation, Roy took the time to call me even though it was "after hours" to help get it resolved. Looking forward to picking up vehicle next week. Excellent service and great value."
Derek Jimdar
2023-05-16 00:42:10
Amazing customer service!
5
Amazing customer service!
Thanks to Alex we were able to manage last minute changes which saved our vacation.
Would definitely book again knowing that such customer service is available
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