Verified Customer Experiences

Why Travellers Choose VIP Cars?

From seamless booking to excellent customer support, our services consistently receive praise and recommendations, making VIP Cars one of the highly rated platforms. Dive into reviews from verified customers who share their rental stories and honest feedback.

Trustpilot

Rated 4.6/5 based on 73607 reviews

Google Rating

4.7

Happy Customers

user-1 user-2 user-3 user-4 103K+ More

The agent, Ana Rios, on the chat responded very promptly and resolved my issue quickly. I had booked to pick up the rental car on my flight departure date in Argentina instead of the arrival date at Heathrow. My fault but it was quickly changed by Ana. When I tried to change the date myself, the system made me think that I was making a new booking rather than amending the existing booking which is why I contacted the Chat. All resolved!!

Fiona Wyllie

Customer Base

5M+

Global Reach

Customer Reviews on Trustpilot

Check out why VIP Cars is rated excellent on Trustpilot, one of the world’s largest and most trusted platforms.

Invited

Thanks

Thank you for helping

ALPER ASIK

2 hours ago

Invited

Honesty and reability

The booking through the website was very smooth. They picked me up from Terminal 3 at the airport and brought me to their office, where I collected th ...

Leo

2 hours ago

Invited

Great, Prompt customer service

Competitive prices and great customer service. Were able to update pick-up time of vehicle due to a flight change within a few hours over email suppor ...

James F

3 hours ago

Invited

only booked up to now but very easy

only booked up to now but very easy

Mr

3 hours ago

Invited

Very easy to book

Very easy to book

Shiv Karan Singh

4 hours ago

Invited

Easy process no problems and a good…

Easy process no problems and a good price.

John Singer

6 hours ago

Invited

Easy

Ok, verry easy

Victor Tudosa

6 hours ago

Invited

Werry fast and easy!!

Werry fast and easy!!

Daivydas Virketis

7 hours ago

Invited

Customer service rep was very effective…

Customer service rep was very effective and courtesy with respect to my concern and resolved the issue quickly

customer

13 hours ago

Invited

Good Thanks

Good Thanks

Al Baraa Al Saadi

17 hours ago

Invited

Simple and easy to use

Simple and easy to use. Everything was explained in a simple format.

S.Cooper

17 hours ago

Invited

Nice people and very helpful and…

Nice people and very helpful and explain very good info

Big Hus Official

17 hours ago

Invited

Excellent customer service by Rebekah…

Excellent customer service by Rebekah Bennett ,very helpful and so kind

Maj Smh

21 hours ago

Invited

VEry helpfull with Harshi Gilbert..

VEry helpfull with Harshi Gilbert... Clear explanations and good...

Lim

1 day ago

Invited

Helpful chat

Tony Reif was very helpful in answering questions

Suyash Srivastava

1 day ago

Invited

Very helpful and able to do what was…

Very helpful and able to do what was required with ease

Wayne Watkins

1 day ago

Invited

Main driver replacement

I appreciate the assistance made by Mariyana to replace the main driver name. Very quick response and resolution.

Mohamed Al Toobi

1 day ago

Invited

You did not offer me the option of full…

You did not offer me the option of full vehicle protection. That's why I couldn't buy it.

Huseyin Anlas

1 day ago

Invited

Great

Good booking easy reservation

William Dahan

2 days ago

Invited

First time user

All straightforward to search and book. Easy to filter and search for the car you want.

Customer will Raven

2 days ago

Invited

Good price easy to book

Good price easy to book

Monika Lige

2 days ago

Invited

Very good customer support through live…

Very good customer support through live chat. Any cancellations and refunds are promptly supported through the chat.

Shreyas Benjamin

2 days ago

Invited

Excellent Customer service

Excellent Customer service

Fokhrul Islam

2 days ago

Invited

It was smooth.

It was smooth.

Dipayan Saha

2 days ago

See More Reviews

Customer Reviews on Google

See what real customers are saying on Google, a global platform for authentic ratings and honest feedback.

Great assistance received online. Will highly recommend using VIP cars services. Lily Conti was also fast and assisted the change to the rental in no ...

rynhardt viljoen

2 weeks ago

As a first-time traveler to Greece, I discovered VIP Cars and had several questions. Each time I contacted them, their responses were prompt, clear, d ...

이기양

a week ago

As a first-time traveler to Greece, I discovered VIP Cars and had several questions. Each time I contacted them, their responses were prompt, clear, d ...

Kiyang Lee

2 weeks ago

I recently needed to amend a car rental reservation and sought some advice through the VIPCars.com website. They quickly provided me with all the requ ...

David McNab

a week ago

I was honestly hesitant about making a car rental reservation in Turkey because I had been scammed before. However, after I found VipCars, I decided t ...

Mehmet Şirin

in the last week

I would like to share my sincere appreciation for the excellent customer support I received from MOLLY in live chat. The service was fast, helpful, an ...

Upjinder Singh

in the last week

Recently hired a car in Cape Town from VIP Cars and they were great. Very clear communication on how to collect the car over Whatsapp, service was ver ...

George Diamondis

in the last week

I collected my car on my birthday, and before they realised it, they informed me that I will have a brand new car (30 Kms). Best present, ever. I enjo ...

Andres M. Aguilar Orozco

a week ago

Jason was amazing! I had a booking issue with Surprice, who tried to charge £571 for an unnecessary IDP document – a complete scam. Jason supported me ...

andrea manzi

a week ago

Excellent experience from start to finish. Booking was straightforward, the car was in great condition, and pricing was transparent with no hidden cha ...

Ilyas Khan

in the last week

Customer support is really good. I was put in touch with Johnson over the call, he was extremely receptive and focused on genuinely solving the custom ...

Sheenal Chhabra

in the last week

This company is great. It found me a FANTASTIC deal on a rent a car. Every other service was offering me a car for 1500 or more (for a month) and VIPC ...

Ricardo Villegas

in the last week

Dan was extremely helpful at the service desk. He was very polite, patient, and took the time to resolve everything step by step. Thanks to his suppor ...

Matija Ivanuša

in the last week

Our plane had to return to the airport. I had no way of contacting the car rental company to say that we would not be able to make it and avoid being ...

Colin Juett

in the last week

I would like to share my sincere appreciation for the excellent customer support I received through Vipcar’s live chat. The service was fast, helpful, ...

sherif azer

in the last week

Great service. Even though I couldn’t rent the car because of my own mistake (I forgot my physical driving license, which they clearly mentioned in th ...

Omar Musallam

a week ago

This is one on of the best company's ive rented from They have the best customer service that actually assist with any questions or concerns . And the ...

Ivon valdez

2 weeks ago

So far so good... mistakenly booked the wrong pick up time. Super fast to respond and sort out. Further review to follow once experienced

G H

3 weeks ago

Recently travelled to France and used VIP Car rental. It was a very easy experience from beginning to end. Very quick pick up and drop off and no surp ...

Shane Tungate

2 months ago

Friendly service. Upgrade on arrival. Walked out of Pula airport and car was waiting. Clean and easy to drive. No issues all holiday. Met on return at ...

Jim Loyd

3 months ago

See More Reviews

Other Platforms for Reviews

4.9/5

View the collection of transparent reviews and insights from verified renters.

4.2/5

Read an unbiased opinion of the customers on a UK-based review platform.

Perks That Put You First!

Across thousands of reviews, the praise points to a few standout features that tell a clear story. These regularly highlighted benefits are what make VIP Cars a perfect choice for travellers.

  • Easy Booking Process
  • Competitive Prices
  • Helpful Customer Support
  • Transparent Pricing
  • Hassle-free Cancellation
  • Fast and Secure Transactions

As you explore what other customers have shared, you’ll get a real sense of what it’s like to book a car rental and travel with VIP Cars, from smooth pickups through suppliers to 24/7 readily available customer support. Dive even deeper into customer stories around the world and know how their car hire experiences went, along with insights that might help you plan your own journey.

Be it the first time travelers who trusted us or the ones who have been renting cars with us for years now, share why VIPCars.com remains their go to platform to renting a car anywhere in the world. Their firsthand insights offer a genuine look at what you can expect beforehand itself.

Join Millions of Happy Renters

Book your car hire today and see for yourself why travellers across the UK (from London to Manchester, Edinburgh to Birmingham) and globally choose VIP Cars. Experience a smooth booking journey from start to finish, with customer support you can count on.

Book with US